7starswin's Privacy Policy

1 Introduction and Scope

7starswin places the highest priority on its members' privacy. This privacy policy applies to all registered members and visitors who use 7starswin's website and related services. When you access this site, register, or use any service, you are considered to have accepted the terms of this policy.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal basis of your relationship with the site.

If any changes are made to this policy, the date published on the site will be updated. It is your responsibility to review this page regularly.

2 Information We Collect

7starswin collects only the information necessary to operate its services, verify accounts and ensure security. We collect two types of information:

2.1 Information You Provide Directly

You provide the following information during registration, deposit, withdrawal or support requests:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Bangladeshi National ID or passport details (during KYC verification)
• Payment information — such as bKash, Nagad, Rocket or Upay account numbers
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

When you use the site, the following information is recorded automatically:

• IP address and device identification information
• Browser type, operating system and screen resolution
• Time of entry and exit from the site, pages visited
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

7starswin uses collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Detecting and preventing fraudulent activity
• Communicating with members in Bengali and English
• Meeting legal obligations and assisting in anti-money laundering efforts
• Improving service quality and resolving technical issues
• Ensuring responsible gaming and taking necessary steps to protect members

4 Data Storage and Security

7starswin uses SSL (Secure Socket Layer) encryption technology to keep members' personal information secure. All information stored on our servers is kept in encrypted form and only authorised staff can access it for specific purposes.

The retention period for information depends on the type of data and legal requirements. Financial transaction records are generally retained for a specified period after account closure as required by applicable law.

4.1 Technical Security Measures

• Data transmission encryption via SSL/TLS protocol
• Firewall and intrusion detection systems
• Regular security testing and system audits
• Automated alerts for suspicious activity
• Restricted internal access controls

5 Disclosure of Information and Third Parties

7starswin may share your information with third parties in limited circumstances. These circumstances are as follows:

5.1 Payment Processors

Information necessary to complete transactions through payment services such as bKash, Nagad, Rocket and Upay is shared with the relevant providers. This information is used solely for transaction verification.

5.2 Legal Requirements

Information may be disclosed in response to a court order, government directive or a lawful request from a law enforcement agency. In such circumstances, compliance with legal obligations is mandatory.

5.3 Technology Partners

Technology providers that assist in operating the site may process information to a limited extent. They are all bound by strict confidentiality agreements.

6 Cookies Policy

7starswin's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytical Cookies: Used to monitor site usage and improve services.

You can manage cookies from your browser settings. However, disabling certain cookies may limit the functionality of the site.

7 Members' Rights

As a 7starswin member, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The option to opt out of marketing communications.

To exercise these rights, contact us directly via our 24/7 live chat or email. We provide support in Bengali and English.

8 Protection of Minors' Information

7starswin strictly refrains from providing services to anyone under 21 years of age (21+). Age is verified at the time of registration and if a user is identified as a minor, their account is closed immediately. To learn more, please read our Responsible Gaming guidelines.

If a parent or guardian believes their child has created an account on this site, please contact us immediately. We will close such accounts promptly.

9 Data Transfers

As 7starswin is an international service, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained and applicable laws are followed.

10 Policy Changes and Updates

7starswin reserves the right to change this privacy policy at any time. For significant changes, registered members will be notified by email or via a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.

11 Contact

If you have any questions, concerns or information-related requests regarding this privacy policy, please contact us through any of the following channels:

• 24/7 live chat (via the chat icon at the bottom right of the site)
• Email: [email protected]

For general enquiries, you may also visit our Frequently Asked Questions (FAQ) page, where you will find answers to questions about privacy and security.